Entries by Paul Wilkinson

SRA and LeO to examine how well firms handle complaints

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The Solicitors Regulation Authority is turning its attention to how law firms handle complaints, commissioning its first piece of research on how firms’ processes can influence the quality of service clients receive. The regulator announced today that the £50,000 study, jointly funded with the Legal Ombudsman, will examine if there are any issues to consider […]

LSB to look at operation of Business Oversight Board and The Law Society

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The LSB said it was opening the investigation into the society’s internal governance arrangements following representations made by the SRA, which has been agitating hard for structural independence on top of the operational independence it is meant to have now. LSB chief executive Neil Buckley said the aim was to investigate whether the Law Society’s oversight […]