LeO Proposed changes to the Scheme Rules
This will affect Scheme Rules 4.4a, 4.4b, 4.5, 4.6 and 5.7 in particular. Full details will be included in the consultation document.
Background to the Alternative Dispute Resolution (ADR) Directive and Regulations2
The EU published a Directive on ADR in May 2013. The requirements of the Directive come into force in UK law through Regulations made under the European Communities Act 1972.
The purpose of the Directive is to:
- Ensure that all consumers in the EU have access to an ADR scheme to seek redress when they have experienced problems with goods and services that they have purchased;
- Set some common quality standards for ADR providers, for example, in relation to how quickly complaints are dealt with; and
- To reduce consumer confusion.
In January 2016 these regulations will be supplemented by the requirements for Online Dispute Resolution (ODR), which will provide amongst other things for an online platform to signpost consumers through to the correct ADR body, and to facilitate cross-border disputes.