Complaints watchdog to move to alternative dispute model
Alternative dispute resolution methods should be used more widely to resolve arguments between clients and their lawyers, the legal profession complaints watchdog has said.
The Legal Ombudsman’s office announced that it “will be reviewing our options later this year” in relation to ADR”. In a strategy paperreleased in the past few days, it said that this year it would consider dusting off its application to become an official approved entity under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations. The ombudsman’s office postponed its application in 2015.