EU Directive on Consumer ADR from October 2015

With the embarrassing withdrawal by LeO of their application to the Legal Services Board (LSB) to become certified as an ADR approved body for the purposes of the ADR Directive EU Directive The Law Society has issued revised guidance regarding the new requirements which will apply from 1 October 2015 in relation to the information solicitors are required to provide to clients at the end of a solicitor’s internal complaints process.

The Chartered Trading Standards Institute (CTSI) have approved a number of ADR entities who will be able to provide ADR services in the interim and beyond.